Chatbot

Have 24/7 conversations with your prospects.

Is it possible that when you are busy developing strategies and growing business or asleep, customer queries are being attended to in real-time? With a personalised chatbot, it is POSSIBLE.

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Chatbot

What is a Chatbot?

Having a humane conversation with your prospects when you cannot physically attend them is made possible by incorporating a Chatbot in your system. Not only will you be able to engage with your customers in real-time, but you can also enhance customer experience, improve customer engagement and increase operational efficiency. Chatbot gives you an added advantage against your competitors struggling to juggle between attending important strategy meetings and responding to customer queries. When your customer is ready to make a purchase decision, your chatbot can close the sale for you instead of directing them to a landing page. Chatbots provide instant and consistent answers, maintain continuous communication, are available 24/7 and personalised experience to your customers. The best thing - you can integrate Chatbot across all your customer communication platforms.

Our Approach

At Enfinite Digital, we take a holistic approach to digital solutions consultation. Rather than pushing all the services that we offer, which you may never need, at a ridiculously high price is something which we refrain from. Here’s our approach:

01. Understand your business

The customer buying journey differs for each business, and so does their interaction with businesses. Our Chatbot specialist will first understand the nature of your business and the daily interactions you have with your customers.

02. Establish your needs

With an in-depth understanding of your customer journey, we will work with you to identify what part of conversations you want your chatbot to handle. It could range from providing product and services information to closing the sale.

03. Audit current strategies

As the next step, we will analyse whether you have any automated responses incorporated in your business already, and if yes, to what extent your chatbot adds value to your business. This process will assist in identifying any gaps and presenting opportunities for chatbot integration.

04. Suggest best solutions 

With the groundwork complete, we will suggest what part of your customer interaction can be best managed by a chatbot and which service provider meets your business needs.

05. Review

Our solutions are followed by a review of how best our strategies have worked. Finally, after an agreed interval, we will come back to you to see how chatbot integration has improved your business performance.

So, why do you need a Chatbot?

Understand your customer behaviour

Reduce conversion cost and increase sales

Improve customer satisfaction

Save time
and money

What will we do for you?

Define Chatbot goals

Decide communication channels

Design communication flowchart

Deliver customised chatbot

Can I do it on my own?

Indeed you can! If you have enough human resources, knowledge and time, you can do it on your own. If not, let us work for you. Working with result-driven companies such as Enfinite Digital gives you the confidence to make those social marketing strategies work wonders for your company.

Need more information?

We know outsourcing a business component is not an easy decision; it may be the first time for some of you. That’s why our team is here to answer any question you may have and help in making an informed Digital decision.

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Lets Chat

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